Privacy Policy

Issue date: 21 January 2024.

This Privacy Policy describes how Sverbuch Technologies d.o.o. ("we," "us," or "our") collects, uses, and shares personal information when you visit our sites or use our applications (the "Service").

Personal Information We Collect

When you use our Service, you explicitly provide us with the following types of information:

• Contact information: name, e-mail address, phone number, postal address
• Account information: user name and password
• Geolocation: current location of your device
• Social Media Information: publicly available data retrieved from social media profiles in case of connecting or signing in using social media credentials

We may also collect:

• Device information: IP address, device type, operating system, browser type
• Usage Information: how you interact with the Service, pages viewed, date and time of your visit

When you contact us, any time we contacts you, we may collect the following information:

• Contact information: personal data you provide any time you contact us (your name, contact details, etc.)
• Conversation data: correspondence between the user and the service: emails, chat logs, etc.
• Communications data: Email headers, source IP information, email servers hostnames and ISP information;

Security

We take reasonable measures to protect your personal information from unauthorized access or disclosure.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving the Service
• Personalizing your experience on the Service
• Sending you updates, newsletters, and other communications
• Responding to your inquiries and providing customer support

We want you to be confident that your data is safe and secure. We do not sell or distribute users personal information.

Sharing Your Information

We may share your personal information with third parties only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect and defend our rights and property
• In connection with a business transfer, such as a merger, acquisition, or sale of assets

Your Choices About Your Information

You have the right to:

• Access, correct, and delete your personal information
• Opt-out of receiving promotional communications
• Disable cookies in your browser settings
• Delete your account

User Data Deletion

1. Requesting data deletion

Users have the right to request the deletion of their personal information from our records. This can be done directly from website or application. Also you may initiate data deletion request by contacting us using the information provided in the "Contact Us" section below.

2. Verification Process

For security reasons, we may need to verify your identity before processing a data deletion request. This may require you to provide certain information to confirm your identity.

3. Exceptions to Deletion

In some situations, we may be unable to fulfill a data deletion request if retention of certain information is necessary for legal compliance, to complete a transaction, or for other legitimate business purposes.

4. Timeline for Deletion

Upon verification of your request, we will make reasonable efforts to delete your personal information from our records within 30 days. Please note that residual copies of your information may remain in our backup systems for a limited period of time.

5. Effect on Service

Deleting your personal information may impact your ability to use certain features of our service. We will inform you of any significant consequences before completing the data deletion process.

Data retention

We do not apply any time limits on retaining your personal information. This is done to prevent unexpected data loss during periods of your inactivity.

Also we retain certain data to comply with legal obligations, resolve disputes, and enforce our agreements.

You have the right to request the deletion of your personal information. Please refer to the "User Data Deletion" section of this Privacy Policy for more information.

We may update our data retention practices, and any changes will be reflected in this Privacy Policy. We recommend reviewing this policy periodically for the latest information.

International Data Transfers

Our service operates on servers located in the USA and European countries to provide the best possible performance and service. By using our service, you acknowledge and agree to the international transfer of your personal information.

We take reasonable measures to ensure the security and confidentiality of your personal information during international transfers. These measures include encryption, access controls, and other security protocols.

The international transfer of your data is based on your explicit consent, which is obtained when you use our service.

Use of Cookies

Our websites uses cookies to enhance your user experience and provide personalized content. Cookies are small text files that are stored on your device when you visit our website. Some cookies are persistent and may remain on your device for a long period of time.

By using our website, you consent to the use of cookies as described in this policy. You can manage your cookie preferences through your browser settings.

Online Advertising

Our websites and applications use Google AdSense, a third-party advertising service provided by Google. AdSense uses cookies to serve personalized ads based on your interests and online activities. For more information on how Google AdSense handles your data, please refer to Google's Privacy & Terms.

We may use your information to present offers to you on behalf of business partners and advertisers. These business partners and advertisers may receive aggregate data about groups of users, but do not receive information that personally identifies you.

You are encouraged to return to this section periodically for updated information about advertising networks.

Third Party Analytics

We may utilize third-party analytics services, such as Google Analytics, to collect information on the performance and stability of our application. The data collected through these analytics services is used to identify performance bottlenecks, monitor application stability, and make informed decisions to enhance the overall user experience.

The information collected by these services may include but is not limited to technical details about your device, application interactions, and usage patterns. To safeguard your privacy, the data collected is anonymized and aggregated, meaning that it is grouped with other user data to provide overall insights rather than identifying individual users.

For more details on how Google Analytics processes data, please refer to the Google's Privacy Policy.

We may update our use of third-party analytics services, and any changes will be reflected in this Privacy Policy. We recommend reviewing this policy periodically for the latest information.

Children's Privacy

Our service is intended for a general audience. While we do not specifically target children under the age of 13, we recognize that our platform may be accessed by users of various age groups, including children. We therefore will not distribute personal information to outside parties.

Also we have designed our service to operate with the least amount of personal information necessary. Our commitment is to prioritize user privacy by limiting the collection and use of personal data to the essential elements required for a seamless and secure user experience.

We implement robust data security measures to protect the personal information of all users, including children. This includes encryption, access controls, and regular security audits to ensure a secure online environment.

Links to Other Websites and Services

Our websites and applications may contain links to third-party websites and services that are not operated by us. These links are provided for your convenience and informational purposes only. Please be aware that we have no control over the content, policies, or practices of these third-party sites.

Some of our web pages or applications may include content and features provided by third parties, such as social media widgets or embedded videos. Interacting with these features may result in the collection or sharing of information by these third parties. We encourage you to review the privacy policies of these third parties for more information on their practices.

The inclusion of links to third-party websites and services does not imply endorsement or approval of their content, policies, or practices. We are not responsible for the privacy practices or the content of any external sites or services linked to from our platforms.

When you click on a link to a third-party website or service, you may be leaving our platform. We recommend that you review the privacy policy and terms of use of any third-party site before providing any personal information or engaging in transactions.

We do not assume any responsibility for the accuracy, completeness, or legality of the content, products, services, or policies offered by third-party websites or services linked from our platform. Any reliance on the information or services provided by external sites is at your own risk.

If you have any questions or concerns about the content, policies, or practices of linked third-party websites or services, please contact the respective third party directly. For issues related to our platforms, please contact us using the information provided in the "Contact Us" section below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at

Email: info@sverbuch.com
Phone: +382-67-115-913